Question 1

What is the best time to dive in Bali?

Accepted Answer

Bali offers year-round diving, but the best conditions are typically from April to November during the dry season. Water temperatures range from 26-30°C. The Mola Mola (ocean sunfish) season runs from July to October around Nusa Penida.

Question 2

Do I need to be certified to dive with you?

Accepted Answer

No! We offer Discover Scuba Diving experiences for beginners where you can try diving with a PADI professional. If you want to become certified, our PADI Open Water Diver course takes just 3 days.

Question 3

How big are your dive groups?

Accepted Answer

We maintain small group sizes for safety and quality. Typically, our groups are 4-6 divers per guide, ensuring personalized attention and a better diving experience.

Question 4

Do you offer mermaid courses?

Accepted Answer

Yes! We offer SSI Mermaid courses at our dive center in Sanur. Learn to swim like a mermaid with a professional monofin in our 3.5-meter deep pool.

Question 5

What dive sites do you visit?

Accepted Answer

We visit all major dive sites in Bali including Nusa Penida (Manta Point), Tulamben (USAT Liberty Shipwreck), Padang Bai, Amed, Menjangan, and Gili Mimpang/Tepekong. In Komodo, we dive Batu Bolong, Castle Rock, Crystal Rock, and more.

Question 6

Do you offer hotel pickup?

Accepted Answer

Yes, we provide complimentary hotel transfers for most dive trips. Pickup locations cover the main tourist areas in South Bali including Sanur, Kuta, Seminyak, Nusa Dua, and Ubud.

Question 7

Is equipment rental included?

Accepted Answer

Yes, all necessary scuba diving equipment is included in our dive trip packages. We use top-quality brands and all equipment is frequently serviced and renewed.

Question 8

Is NITROX available?

Accepted Answer

Yes, we offer NITROX (Enriched Air) for certified NITROX divers. If you're not yet certified, you can take the PADI Enriched Air Diver specialty course with us.

Question 9

What should I bring for a dive trip?

Accepted Answer

You should bring your dive certification card and logbook, swimsuit and towel, sunscreen (reef-safe preferred), sunglasses and hat, a change of clothes, camera, and motion sickness medication if prone to seasickness.

Question 10

Is diving safe?

Accepted Answer

Diving with Neptune Scuba Diving is very safe. All our divemasters and instructors are PADI certified and trained in Emergency First Response. We arrange compulsory diving insurance for every diver and maintain the highest equipment safety standards.

Question 11

Do I need dive insurance?

Accepted Answer

We include basic dive insurance with all our packages. For additional coverage, we recommend DAN (Divers Alert Network) or similar dive insurance providers.

Question 12

Can I dive if I have a medical condition?

Accepted Answer

Some medical conditions may affect your ability to dive. You will need to complete a medical questionnaire before diving. If you answer "yes" to any questions, you'll need a doctor's clearance before participating.

Question 13

How long after diving can I fly?

Accepted Answer

The general rule is to wait at least 18-24 hours after your last dive before flying. This allows nitrogen absorbed during diving to safely leave your body and prevents decompression sickness.

Question 14

What payment methods do you accept?

Accepted Answer

We accept cash (IDR, USD, EUR), credit cards (Visa, Mastercard), and bank transfers. For online bookings, we accept credit card payments through our secure payment system.

Question 15

What is your cancellation policy?

Accepted Answer

We offer free cancellation up to 48 hours before your scheduled activity. Cancellations within 48 hours may be subject to a cancellation fee. Weather-related cancellations are always fully refundable.

Question 16

Do you cater for special dietary requirements?

Accepted Answer

Yes, we can accommodate most dietary requirements including vegetarian, vegan, halal, and gluten-free meals. Please inform us at the time of booking so we can prepare accordingly.

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